Job Purpose : ▪To provide a professional, comprehensive reception services to Masheed employees & and visitors in order to ensure that municipal services are provided in an effective and efficient manner. ▪Policies & Procedures: Follow all relevant operational procedures and instructions so that work is carried out in a controlled and consistent manner. ▪Safety, Quality & Environment: Follow all relevant safety, quality and environmental control procedures and instructions so that personal safety/the safety of others is not jeopardized, and a minimum level of product/service quality and environmental impact can be guaranteed. ▪Customer Service: Acts the first point of contact for enquiries, either by telephone or to visitors coming into the building, in order to enable visitors to go about their business. ▪Reception Management: Ensuring the smooth running of the reception area at all times and keeping this neat and tidy, in order to present an appropriate image of the organization.▪Bookings: Organizing drivers and meeting rooms as required, in order reducing the administrative burden on other members of the organization. ▪Secretarial Support: Providing relief secretarial support and communicating with various internal departments on an as-required basis, in order to reduce the administrative burden on other members of the organization. ▪Mail & Parcels: Receiving and sorting mail and parcels and franking post in order to ensure the efficient routing of post.